Complaints Procedure

We aim to provide a professional, efficient service at all times. If you are unhappy with any part of the service you have received from Select Claims Ltd trading as Clear Claim Check, please let us know so we can put things right. This page explains how to make a complaint and how we will handle it.

Please contact us as soon as possible using the method below:

• Email (complaints): admin@selectclaims.co.uk

Please include:

• Your full name and (if applicable) reference number
• Contact telephone number and email address
• A clear description of your concern

• We will acknowledge your complaint within 5 working days.
• We aim to resolve your complaint within 21 days.
• If we need more time, we will keep you updated and always send a final response within 8 weeks.
• Our final response will explain our findings and any actions taken.

If you remain dissatisfied after our final response or after 8 weeks, you may refer your complaint to the Financial Ombudsman Service (FOS) free of charge.

• Post: Claims Management Ombudsman, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123 or 0800 023 4567
• Availability: 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays
• Email: complaint.info@financial-ombudsman.org.uk
• Website: Claims Management Ombudsman

You must refer your complaint within 6 months of our final response. The Ombudsman may also consider complaints up to 6 years from the event or 3 years from becoming aware you had cause to complain.

• This procedure is free of charge.
• Making a complaint will not affect your case.
• A copy of this procedure is available in writing or accessible format.