Privacy Policy

At Select Claims Ltd, trading as Clear Claim Check, we respect your privacy and are committed to protecting your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what data we collect, how we use it, your rights, and how you can contact us.

Select Claims Ltd is the data controller responsible for the processing of your personal data.

• Authorised and regulated by the Financial Conduct Authority.
• Registered Office: 254 Bradford Road, Manchester, M40 7BT.
• Email: admin@selectclaims.co.uk

Information you provide to us

When you complete an enquiry form, contact us, or request updates, we may collect your:

• Full name
• Email address and phone number
• Postal address (if relevant)
• Details about your claim or enquiry

Information from third parties

We may receive information from introducers or marketing partners who have your consent to share your data with us.

Automatically collected information

When you visit our website, we may collect limited technical data such as your IP address, browser type and device information. This helps us maintain site security and performance. We use cookies for analytics and functionality — see our Cookies Policy.

We use your personal information to:

• Handle your enquiry or progress your claim
• Provide updates and customer support
• Improve our services and website experience
• Send marketing communications (where you have given consent)
• Comply with legal and regulatory obligations

Our lawful bases for processing are: consent, performance of a contract, legal obligation, and legitimate interests (to improve services and prevent fraud).

We will never sell your data. We may share information only where necessary:

• With your consent — for example, to introduce you to an independent, SRA-regulated solicitor (if you choose to proceed)
• With trusted service providers who help operate our systems and IT infrastructure
• With regulators or law-enforcement agencies where required by law or FCA rules

Solicitor partners: where suitable, we will share your information with one of our independent, SRA-regulated solicitor partners: HD Law, Locksley Law (a trading style of RH Law Ltd, SRA Number: 659355, ICO Registration Number: ZA567603), or Consumer Rights Solicitors (CRS). Each solicitor acts as an independent data controller for the purposes of handling your claim. Please refer to their respective privacy notices for details of how they process your personal data.

Credit reference agencies: To help locate your historic finance agreements, Locksley Law may carry out a soft credit search on your behalf via Valid8 IP Ltd, which may access data from Experian Ltd, Equifax Ltd, and/or TransUnion. This soft search will not affect your credit score. Clear Claim Check does not carry out credit searches and does not store any credit report data.

Fraud prevention and analytics: We use Kount Inc. (an Equifax company) for fraud prevention, and FullStory Inc. for session analytics to help improve our service. Both act as data processors under our instruction.

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, normally up to six years after your case or enquiry is closed, unless a longer period is required by law or regulation.

You have the right to:

• Access a copy of the personal data we hold about you
• Correct or update inaccurate information
• Request erasure ("the right to be forgotten")
• Restrict or object to certain processing activities
• Request data portability to another provider
• Withdraw consent for marketing at any time

To exercise any of these rights, please email admin@selectclaims.co.uk.

If you are unhappy with how we handle your data, please contact us first so we can resolve the matter. You also have the right to complain to the Information Commissioner's Office (ICO):

• Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
• www.ico.org.uk
• 0303 123 1113

We apply appropriate technical and organisational measures to keep your information secure, including encryption, restricted access, and staff training. All third-party providers are contractually bound to protect your data.

Our website uses cookies to enhance functionality and measure performance. For details, see our Cookies Policy.

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website. Continued use of our services after any changes means you accept the updated policy.

Credit Searches Carried Out by Locksley Law

Where a soft credit search is required to help identify historic finance agreements, this search will be carried out by RH Law Ltd (SRA Number: 659355, ICO Registration Number: ZA567603), trading as Locksley Law Solicitors. Locksley Law acts as a separate data controller for the credit search information. Clear Claim Check does not store, retain or have ongoing access to any credit report information.

Using more than one Bureau

We will disclose personal data to our partner Valid8 IP Ltd for the provision of credit report information which may include Equifax Ltd, Experian Ltd, TransUnion.

If you'd like to understand how the credit reference agencies use and share personal data, please read the Credit Reference Agency Information Notice (CRAIN):

• http://www.transunion.co.uk/crain
• https://www.equifax.co.uk/crain/
• https://www.experian.co.uk/legal/crain/